VPN company cancels all lifelong subscriptions, claiming it doesn’t understand them

New owner VPNSecure, a VPN provider, caused IRE after canceling the lifespan subscription. The owner told the customer that they didn’t know about a lifetime subscription when purchasing VPNSecure and they couldn’t cash in on the purchase.

In March, complaints began to appear online about the lifetime subscription of VPNSecure no longer working.

The first public response to ARS technology discovery was on April 28, when a lifetime subscription holder reported receiving an email from a VPN provider, saying: “To continue to provide a safe and high-quality experience for all users, as of April 28, 2025, a lifetime trading account has now been deactivated.”

A copy of the email from the “VPN Security Team” and posted Nots on Reddit, which is an account that VPNSecure has previously deactivated a lifetime subscription, which said it has not been used “within 6 months.” The news noted that VPNSecure acquired in 2023, “including technology, domain and customer databases, but not liabilities.” The email continued:

Unfortunately, previous owners did not disclose that thousands of lifetime deals (LTDs) were sold through platforms such as stacksocial.

We discovered this a few months later when most of our resources were tiring up with these LTD accounts, the support of users was high, and they did not provide any sustainable revenue to help us improve and maintain services through a portion of the database.

VPNSecure offers affected users a discount of $1.87 per month (rather than $9.95), $19 per year (rather than $79.92), and three years (rather than $107.64) for new subscriptions. By email, these transactions are available for May 31.

This week, users reported receiving a follow-up email from VPNSecure, providing more details on why they were bold and sudden moves. Screenshot of the email shared on Reddit says that the acquisition of Infitiquant Ltd (which is different from the company that Infinitequant Capital Rep told ARS via email) is an “asset-only transaction.”

VPNSECURE representatives claimed on the comment site TrustPilot that the current owner “cannot access the customer database until a few months after the acquisition.” According to the owners of VPNSecure, their acquisitions earned them “technology, brand and infrastructure/technology, but there is no aspect to the company, contract, payment or previous owner’s obligations.

The current owner said they did not sue the seller because “the cost of the company’s lawsuit will exceed the cost of the entire business.”

VPNSecure also apologizes to any customers who have been caught off guard by the changes and thanks those who have purchased a new subscription.

The authors of the email claimed they had the option to turn off VPNSecure after learning about a lifetime subscription, but “choose the hard path.” They also highlighted that they “never” sell a lifetime subscription.

Don’t know about lifelong subscription

Customers are incredible about the lifetime subscriptions that VPNSecure owners have purchased before purchasing the company. The company’s email to customers this week said the current owner reviewed VPNSecure’s previous “financial” six to 12 months before making a purchase, but the listing, income statement and newsletter never mentioned lifetime transactions.

The email includes a link to the April 2023 VPNSecure sale listing that shows an “estimated valuation” of $282,090-344,770 and does not mention a lifetime subscription.